Your privacy is important to us. This Privacy Policy explains how Zeta Hub collects, uses, and protects your information. By using our website or products, you agree to the collection and use of information in accordance with this Policy. This Policy should be read together with our Terms and Conditions. Unless otherwise defined herein, the terms used in this Policy carry the same meaning as in our Terms and Conditions.
This Policy applies to all customers, employees, and external business partners of Zeta Hub (including merchants, suppliers, contractors, vendors, and other service providers) whose personal data we may collect, process, or share in any way.
“You” means any customer, employee, or external business partner of Zeta Hub.
“We,” “Us,” or “Zeta Hub” means Zeta Hub Limited and its affiliates.
“Includes” means examples provided are not exhaustive.
Personal data means information that can identify or be used to contact you. This includes, but is not limited to: name, identification number, physical address, email address, phone number, date and place of birth, passport number, city of residence, login credentials, age, gender, cookies, and usage data.
Personal data does not include corporate information such as company name, address, or contact details, nor information that has been anonymized.
Zeta Hub collects personal data with your knowledge and consent in situations including (but not limited to):
Purchase or use of our products and services.
Subscription to newsletters, alerts, or other services.
Requests for information or contact through our channels.
Visits to our website or affiliated sites.
Service procurement, payment processing, or employment applications.
We may also receive data about you from third parties. Where required, data may be shared with Zeta Hub affiliates for legitimate business purposes.
If you decline to provide required personal data, we may be unable to provide certain products, services, or contractual arrangements.
We may use your personal data to:
Verify identity and maintain accurate account records.
Complete transactions and billing.
Provide customer support and respond to inquiries.
Improve, develop, and secure our products and services.
Conduct research, analysis, and reporting.
Send promotional or targeted communications.
Ensure compliance with legal and regulatory obligations.
Prevent fraud, crime, or unauthorized system use.
Manage and process job applications, including background checks where necessary.
You are responsible for ensuring the accuracy of the personal data you provide. We will make reasonable efforts to maintain its accuracy and update it upon notification.
We process data only on lawful grounds, including:
Your consent.
Contractual obligations.
Zeta Hub’s legitimate interests.
Compliance with legal or regulatory requirements.
Public interest.
We may disclose personal data under the following circumstances:
With your consent.
To affiliates, advisors, and service providers.
To credit bureaus, banks, or collection agencies for transactions and debt recovery.
To survey agencies acting on our behalf.
To regulators, government authorities, or law enforcement, as required.
To emergency service providers where necessary for health or safety.
Where needed to detect, prevent, or address fraud, security, or technical issues.
We will retain personal data only as long as necessary for the purposes collected, including compliance with legal, tax, or regulatory requirements. If there is an ongoing dispute, litigation, or claim, data may be retained longer. Once data is no longer needed, it will be deleted, anonymized, or securely stored until deletion is possible.
We apply reasonable technical, operational, and physical safeguards to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
Subject to legal and contractual exceptions, you have the right to:
Be informed of how your data is used.
Access personal data held by us.
Request correction, deletion, or restricted processing of your data.
Object to processing, including for direct marketing.
Withdraw consent where applicable.
Request data transfer to another controller.
If you opt out of marketing, you may still receive service-related messages.
To update your information, exercise your rights, or lodge a complaint, contact us at: info@zetahub.africa
Zeta Hub reserves the right to amend this Policy from time to time without prior notice. Updates will be posted on our website(s) and take immediate effect. You are encouraged to review this Policy periodically.
